Refund & Cancellation Policy
Last updated: June 2026
SonaKhata is a prepaid subscription service. This policy explains how cancellations, plan changes and refunds work.
1. Subscriptions are prepaid
Plans are billed in advance for the chosen term (monthly, 6-month or yearly). Your subscription stays active for exactly the term you paid for.
2. Cancellation
You can stop using the service at any time. Your access continues until the end of your current paid term; it simply will not renew unless you choose to pay again. There is no separate cancellation fee.
3. Refunds
Subscription fees are generally non-refundable, including for unused time in the current term, since the plan is prepaid and access is provided for the full period. If you believe you were charged in error, contact us within 7 days and we’ll review it.
4. Upgrades & downgrades
When you upgrade mid-term, you pay only the prorated difference for the days remaining and your expiry date stays the same. Downgrades take effect from your next renewal; the current prepaid term is not refunded.
5. Failed, duplicate or erroneous payments
If a payment is charged but your plan isn’t activated, or you’re charged twice for the same period, we will refund the affected amount to the original payment method, typically within 5–7 business days of confirming it.
6. How to request
Email support@sonakhata.com (or WhatsApp us) with your shop name and the payment reference. We’ll respond within a few business days.
This policy is provided for transparency and is not legal advice. We recommend having your final policy reviewed by a qualified professional.